Job: Lead Technical Application Support

Date Posted:
2009-10-23 20:04:15.0
Location:
Atlanta, GA 30346
Status:
Contract
Compensation:
Submit Competitive Rate
Career Level:
Not Specified
Education Level:
Not Specified
Application Requirements:
Local Candidates Only
No Third Parties Please
US Citizen or Green Card
Reference Number:
CATL864026


Job Number: CATL864026
Lead Technical Application Support need for global web portal.

Atlanta based industry leader seeks seasoned Business Analyst for a Technical Application Support role. You will need to have extensive analysis skills and advanced business acumen. In this role you will perform triage for incoming support tickets, as routed from 2nd-level helpdesks then report back to executive management on resolution status of the most critical outstanding issues. You will pro-actively monitor critical Web applications and provide real-time application support to eliminate or avoid customer impact. In addition you will troubleshoot, diagnose and route problems with outages for applications in production, work with development team partners to ensure appropriate deliverables are provided to successfully support applications as well as coordinate and work directly with Technical Operations to provide oversight, guidance and assistance thru problem resolution. Experience working at large companies a plus as is previous experience working on large enterprise wide Java / SQL based web portal applications. Immediate need. Long term with possible opportunity to convert to full time.
Application Requirements
Client will only consider local candidates. Not accepting third party candidates for this position. Client requires Green Card or U.S. Citizenship for this position.

Required Experience
* Bachelors degree
* Should have some relevant experience working in supporting large-scale, high-availability Websites or production applications.
* Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective decisions/recommendations
* Team player who has the ability to work effectively with all levels of company personnel
* Excellent communication/telephone skills - should have great interpersonal and communication skills (both written & verbal).
* Solid Customer service skills and should enjoy problem determination, root cause analysis, escalation to appropriate team members, as well as strong follow-up skills.
* Experience with Remedy or other ticketing systems.
* Good understanding of the Software Development Life Cycle (SDLC) and the development deployment of Web based 3-tier applications
* May require night and weekend work to assist with any critical support incidents
Required Skills
* Business Analysis
* Application Support
* Analysis
* Web Based Applications
* Preferred skills include: Java, SQL
Benefits/Perks
* 401(k) with Roth feature
* 529 Educational Savings Plan.
* Free e-Learning Courses
* Medical, Dental, Vision, and Life Insurance for Full-time W2 Consultants.
* Supplemental Disability and Long-Term Care Insurance, Dependent Care Assistance.
Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.