Job: Remedy Administrator

Date Posted:
2009-08-13 15:21:30.0
Location:
Atlanta, GA, GA 30328
Status:
Permanent
Compensation:
Submit Required Salary
Career Level:
3 to 5 Years
Education Level:
Not Specified
Application Requirements:
No Third Parties Please
US Citizen or Green Card
Reference Number:
PATL491879


Job Number: PATL491879
Remedy Development/Administration needed for large scale environment!

Utilize and grow your Remedy Development and Administration skills with our industry leading client. Your primary focus will be the Action Request (Remedy) application and its associated interfaces. You will maintain a comprehensive functional and technical knowledge base of incident, change, problem and asset management as well as the functionality provided by Action Request products, and the customization and interfaces that have been added within the client's environment. You will be responsible for ensuring the timeliness, appropriateness, applicability and quality of each aspect of a project or application and for recognizing conflicts and producing solutions for a variety of problems. You will also provide instruction, direction, and quality checking of analysts and team members. You may act as a point of contact for internal projects. The ideal candidate has experience either implementing Remedy, or performing an upgrade. You will need to have the technical expertise in configuring and supporting this application. This position is more oriented towards being a Remedy Administrator vs. development, and includes project work on both new initiatives and production support. Our client is currently on version 7.0.1 for the base system. Required skills: Remedy, ITIL, RAC, Action Request Systems, EIE, Visio, UNIX, SMS, Oracle and SQL. Must be able to provide 24x7 on call support. Comprehensive benefits - apply today!
Application Requirements
Not accepting third party candidates for this position. Client requires Green Card or U.S. Citizenship for this position.

Required Experience
* 3+ years recent experience as a Remedy Administrator/Developer
* Experience with Asset, Change, Incident, and Problem modules all would be great, Asset is the most important
* Experience integrating other applications with Remedy (big wins would be Alarmpoint, IBRSD, Bomgar, or Seamless, but any integrations would be a plus as the process is more important to me than the applications they integrated)
* Developer experience (dont need to be a strong developer, but any experience in doing development is helpful)
* Strong verbal and written communication skills (this candidate will be working with our process owners for Asset, Change, Incident, and Problem as well as the ITSM manager and will be heading Remedy oriented projects, so they need strong interpersonal and organizational skills. Project work is a plus).
* Self starter, good at managing their work load, can handle changing priorities and likes variety
* Four year degree or equivalent experience required.
Required Skills
* Remedy
* Additional Skills
Benefits/Perks
* 401(k) program
* Additionally, the company offers 2 weeks of paid vacation, prorated the first year, 9 company-paid holidays and 2 floating holidays
* Adoption Assistance
* At Cox Headquarters, where our offices are located, we also have a very nice gym available for use 24x7
* Dental coverage
* Flexible Spending Accounts (healthcare and dependent care)
* He will be eligible for the company match on the first month following his first year anniversary of employment
* Health and Dental insurance through Aetna and pension plans upon hire. He will initially be eligible for participating in our 401(k) plan the first month following 90 days of employment
* Life/accidental death & personal loss (AD&PL) coverage
* Long-term care insurance for the employee and the employees family
* Long-term disability coverage
* Medical insurance coverage
* Personal leave
* Prescription drug coverage
* Short-term disability policy
* The company provides a 50% match on the first 6% of pay the employee elects to contribute
* This is a very employee oriented company with many additional employee oriented benefits that make working here a pleasure
* Vision care discount program
* We have a flexible work schedule in our department as well as teleworking opportunities (2 days a week right now for our team)
* You may invest in a number of funds provided by Vanguard, our plan administrator
Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.