Avacend, Inc.

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Help Desk Support

at Avacend, Inc.

Posted: 5/27/2019
Job Reference #: 4181
Keywords: computer, technical

Job Description

Tracking Code
52965
Job Description
Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and/or 0-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within the IT field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
Preferred skillset:
  • Good hardware knowledge/troubleshooting on PC's, Laptops, and printers/copiers
  • Knowledge of Ghost Imaging software
  • Active Directory
  • Windows XP, 7, 10
  • Remote software
  • VPN Software
  • SCCM
  • Office 360 knowledge
Position has an opportunity after six (6) months of contract employment to be offered as a permanent position with the client. **Candidate must be able to pass a full background investigation and polygraph with this client.**
Job Location
Atlanta, Georgia, United States
Position Type
Full-Time/Regular