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Help Desk Support
at Avacend, Inc.
Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and/or 0-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within the IT field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
- Good hardware knowledge/troubleshooting on PC's, Laptops, and printers/copiers
- Knowledge of Ghost Imaging software
- Active Directory
- Windows XP, 7, 10
- Remote software
- VPN Software
- Office 360 knowledge
Position has an opportunity after six (6) months of contract employment to be offered as a permanent position with the client. **Candidate must be able to pass a full background investigation and polygraph with this client.**