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Technician I, IT (18-19) - 53657

at Avacend, Inc.

Posted: 10/12/2019
Job Reference #: 5590

Job Description

Tracking Code
Technician I, IT (18-19) - 53657
Job Description

Under general supervision, facilitates the maintenance of computer resources; provides technical support for workstations, hardware and software. Incumbent will be assigned to a school location or assigned to central office for dispatch. Individual support assignments are subject to change.

Essential Functions and Abilites:

The following duties are representative for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Resolves software, hardware, phone systems and network problems.
• Assists users with PC’s, Macintoshes, Printing, Local Area Networks (LAN) and associated software.
• Assists schools with the use of Active Directory, Thin Client devices, tablet computers, Interactive White Boards, and wireless technology.

  • Expresses a sense of urgency
  • Performs special assignments, serves on project teams, and stays up to date with latest technical skills.
  • Performs other duties as assigned.
  • Exhibits excellent customer service skills
  • Researches, plans, procures, installs and maintains computer hardware and software.
  • Administers and documents technology inventory.
  • Plans and coordinates all technology projects, policies and procedures.
  • Performs expert troubleshooting, diagnosis & repair of hardware and software issues
  • Configuration and management of Chromebook devices
  • Troubleshooting and repair of interactive boards
  • Repair of projectors and touch panel devices
  • Ability to converse professionally with school leadership
  • Superior Cognitive reasoning ability
  • Professional attire

EDUCATION AND/OF EXPERIENCE:
• Associate’s degree in Computer Science, Information Technology or closely related area from an approved accredited college or university required.
• Net + certification required
• Minimum of three (5) years of computer/information technology hardware/software support or closely related experience is required.

CERTIFICATES, LICENSES, PERMITS:
• Valid Georgia Driver’s License required.
• Valid N+ certification preferred.

Job Location
Decatur, Georgia, United States
Position Type
Full-Time/Regular