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Director, Platform Solutions

at BrightWave

Posted: 9/29/2019
Job Status: Full Time
Job Reference #: VW5amTCUgT

Job Description

BrightWave, an Ansira Company, is currently looking for a full-time Director, Platform Solutions to join the Technology Services team in a high-visibility, high-impact role. Driving BrightWave to be at the leading edge of email & cross-channel marketing technology, this leader will play a key role in the success of all BrightWave clients. Leveraging best-in-class marketing cloud platforms, the ideal candidate will be experienced at architecting innovative precision marketing technology solutions while leading a team of talented resources to exceed client expectations.

Role focus areas:

  • Provide guidance around how best to configure and utilize multiple enterprise SaaS marketing cloud solutions to operationalize complex, data-driven marketing programs
  • Lead a team of platform engineers, technical/solution architects and data engineers
  • Provide career guidance, helping employees to identify, work toward & achieve career goals
  • Set and manage performance expectations with the team
  • Assist with project staffing, ensuring the workload of the team is balanced
  • Onboard and train new team members
  • Present authoritative POVs, audit findings and recommendations relating to technology solutions
  • Lead consultative engagements
  • Contribute to a program’s vision while advising and articulating program/project strategies on enabling technologies
  • Solve and implement complex business problems
  • Perform in-depth capability and configuration discovery around marketing technology solutions
  • Defining and documenting business processes and system requirements
  • Understand enterprise database design and create ERD diagrams that complement the data schema required by the proposed solution
  • Work closely with development and quality assurance (QA) teams
  • Establish processes, templates, tools, and methods to enable the team to be successful and improve execution, efficiency, accuracy and reliability

Required Skills & Experience:

  • Excellent communication and presentation skills with technical, non-technical and executive audiences
  • Excellent documentation and writing skills
  • 5+ years experience with an enterprise ESP/Marketing cloud platform (Adobe Experience Cloud, IBM Watson Marketing, HCL Unica, Salesforce Marketing Cloud, Oracle, Marketo, etc.)
  • 3+ years of leadership experience
  • Aptitude to lead and grow a team using strong interpersonal and managerial skills
  • 3+ years of experience working with clients in a strategic or consultative capacity
  • 3+ years with CRM or CDP Systems (Salesforce, Microsoft, Treasure Data, mParticle, Oracle, SAP, etc.) 
  • 3+ years SQL, Relational Database Management Systems, or Data Lake Technology (MySQL, Oracle, Teradata, RedShift, BigQuery, Postgres, SQL-Server, etc.)
  • 2+ Experience with data & workflow visualization 
  • Bachelor’s degree in related field


BrightWave recently ranked #10 by the Atlanta Business Chronicle's "Best Places to Work" 2018! We are a fast moving, high growth email focused agency (Inc 5000 list five years in a row) that is all about delivering remarkable results to our clients (which happen to be some of the best brands in the world). This is a key role with great responsibility and opportunity for growth.

If you'd like to be part of an award-winning, collaborative and downright fantastic team, then we look forward to hearing from you!