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Platform Specialist

at BrightWave

Posted: 5/23/2019
Job Status: Full Time
Job Reference #: Vyj6Fsfgls
Categories: Other/General

Job Description

BrightWave, an Ansira Company, is on the hunt for a Platform Specialist to support the Technology team across a multitude of clients and projects. This position works at the leading edge of email marketing technology and plays a key role in the success of all BrightWave clients. This is an excellent opportunity for someone who’s looking to “roll up their sleeves” and speak “email” across multiple ESPs/Marketing Clouds and third-party tools.

  • Typical work-related activities include:
  • Monitor pre-identified mission-critical campaigns
  • Monitor overall solution efficiency and effectiveness, making optimization recommendations
  • Flawlessly troubleshoot platform issues across all ESPs
  • Support Tech leads across clients on multiple projects and timelines
  • Define and document business processes and system requirements
  • Gather, analyze, translate and document detailed business/functional/user requirements

Required Skills & Experience:

  • Proven experience in a client service/support capacity
  • Excellent communication and presentation skills with technical, non-technical and executive audiences
  • 2+ years experience with an enterprise ESP/Marketing Cloud platform (IBM Watson, SFMC, Oracle, Adobe, Marketo, etc.)
  • High level programming language (ava, PHP, Python, JavaScript, Ruby) and database concepts (SQL) and general web technologies (HTML, XML, API)
  • 5+ years experience with an enterprise marketing cloud platform 
  • Experience with CRM Systems (Salesforce, Microsoft, Oracle, SAP, etc) 
  • Bachelor’s or Advanced degree in related field


BrightWave recently ranked #10 by the Atlanta Business Chronicle's "Best Places to Work" 2018! We are a fast moving, high growth email focused agency (Inc 5000 list five years in a row) that is all about delivering remarkable results to our clients (which include some of the best brands in the world). This is a key role with great responsibility and opportunity for growth.

If you'd like to be part of an award-winning, collaborative and downright fantastic team, then we look forward to hearing from you!