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Audience Experience Project Lead

at Chick-fil-A

Posted: 6/9/2019
Job Reference #: 6937
Keywords:

Job Description

  • Job Function
    Training
    Position Type
    Experienced Professionals
    City
    Atlanta
    Requisition ID
    2019-6937
  • Overview

    The Audience Experience Lead is a learning strategist, focusing on the Operator Audience served by Restaurant Training. They are responsible for understanding the unique needs of the audience and working cross-functionally to ensure that products that serve the audience are learner-centric. As a Product Owner, the Audience Experience Lead creates vision and strategy, manages and prioritizes the backlog and works closely with business partners and subject matter experts.

    Responsibilities

    • Leverages market research and conducts audience-specific needs assessments
    • Develops vision and strategy for learning products that serve the audiences
    • Creates and maintains learning journey maps for the audience
    • Serves as the Product Owner, leveraging agile methodology for the development of products and services that align with the broader Restaurant Training strategy
    • Collaborates across Restaurant Training on existing programs and products that serve the audience to ensure alignment
    • Accomplishes results through strong cross-functional partnership with the product team, Restaurant Training teams, business partners and subject matter experts

    Minimum Qualifications

    • Ability to cast and communicate vision and strategy across multiple levels of the organization
    • Capable of executing with excellence while valuing relationships
    • Desire and demonstrated ability to build authentic relationships, including giving and receiving feedback
    • Strong business and restaurant acumen
    • Strong analytical and problem-solving skills
    • Excellent communication skills
    • Experience in a field related to adult learning
    • Knowledge of change management, project management and agile methodologies

    Preferred Qualifications

    • Practice in agile methodologies, including product management
    • Experience in project management and change management
    • Experience leading a team with diverse range of skills and experience
    • Experience in the restaurant or retail industry

    Minimum Years of Experience

    7

    Travel Requirements

    20%

    Required Level of Education

    Bachelor's Degree
    Connect with us! We’re always looking for talented minds to join our team. Interested in learning more about Chick-fil-A, but don’t see an opening that’s the perfect fit just yet? Connect with us so we can stay in touch. Want to know more about Chick-fil-A? This video is a great place to start! Chick-fil-A, Inc. Work Full of Life