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Audience Experience Project Lead

at Chick-fil-A

Posted: 6/9/2019
Job Reference #: 6937

Job Description

  • Job Function
    Position Type
    Experienced Professionals
    Requisition ID
  • Overview

    The Audience Experience Lead is a learning strategist, focusing on the Operator Audience served by Restaurant Training. They are responsible for understanding the unique needs of the audience and working cross-functionally to ensure that products that serve the audience are learner-centric. As a Product Owner, the Audience Experience Lead creates vision and strategy, manages and prioritizes the backlog and works closely with business partners and subject matter experts.


    • Leverages market research and conducts audience-specific needs assessments
    • Develops vision and strategy for learning products that serve the audiences
    • Creates and maintains learning journey maps for the audience
    • Serves as the Product Owner, leveraging agile methodology for the development of products and services that align with the broader Restaurant Training strategy
    • Collaborates across Restaurant Training on existing programs and products that serve the audience to ensure alignment
    • Accomplishes results through strong cross-functional partnership with the product team, Restaurant Training teams, business partners and subject matter experts

    Minimum Qualifications

    • Ability to cast and communicate vision and strategy across multiple levels of the organization
    • Capable of executing with excellence while valuing relationships
    • Desire and demonstrated ability to build authentic relationships, including giving and receiving feedback
    • Strong business and restaurant acumen
    • Strong analytical and problem-solving skills
    • Excellent communication skills
    • Experience in a field related to adult learning
    • Knowledge of change management, project management and agile methodologies

    Preferred Qualifications

    • Practice in agile methodologies, including product management
    • Experience in project management and change management
    • Experience leading a team with diverse range of skills and experience
    • Experience in the restaurant or retail industry

    Minimum Years of Experience


    Travel Requirements


    Required Level of Education

    Bachelor's Degree
    Connect with us! We’re always looking for talented minds to join our team. Interested in learning more about Chick-fil-A, but don’t see an opening that’s the perfect fit just yet? Connect with us so we can stay in touch. Want to know more about Chick-fil-A? This video is a great place to start! Chick-fil-A, Inc. Work Full of Life