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Multifamily Research Associate I

at CoStar Group

Posted: 6/16/2019
Job Status: Full Time
Job Reference #: J3V7QK78YRSJW684KP3
Keywords: research

Job Description

Multifamily Research Associate I

Job Description

Position Overview:

The role of Research Associate is responsible for providing the highest standard of service to Apartment Network and CoStar clients by accurately capturing business-critical information relating to multifamily properties and market activity.

Essential Functions:

  • Deliver high standards of research and insight to CoStar and Apartment Network customers through proactive data capture and verification to agreed timescales
  • Conduct business-critical research interviews to multifamily property managers, owners and developers; accurately track new planning applications, verify the status of new construction and capture new listings and transactions
  • Timely research of new construction leads received from Aerial Research  
  • Improve the coverage and depth of multifamily property data through innovative research, including relationship building, objection handling, effective questioning, listening, probing, building rapport, tracking relevant publications and sharing information
  • Research all data sources to given timescales ensuring information is captured, input and published in a timely manner and to set quality standards
  • Maintain an accurate directory of multifamily company and contact information, ensuring hierarchies are correctly managed and updated
  • Identify and fix data errors, anomalies and outliers
  • Respond to client feedback, ensuring the timely resolution of issues resulting in minimal brand impact.  Identify opportunities to assist sales colleagues in revenue generation and revenue protection
  • Collaborate with all functions of multifamily content collection (Automated Data Acquisition, Community Calling and Customer Service) to ensure maximum efficiency and best-in-class customer service is achieved
  • Help tell the story of market activity by working in partnership with Market Analysts and contributing to the production of insightful market reports
  • Manage neighbourhood narratives ensuring third-party edits are reviewed for accuracy and processed in a timely manner 
  • Maintain the highest professional standards.  Promote our ethics of trust, open communication, creative thinking and cohesive team effort

Skills and Qualifications:

  • Bachelor degree or equivalent; ideally in real estate, economics, finance or a related discipline
  • Experience of building strong relationships and overcoming objections
  • Experience of delivering results whilst working to deadlines under pressure
  • Ability to plan and organize workload in a fast-paced environment
  • Excellent communication and influencing skills; verbal and written
  • Ability to act on own initiative and work successfully alone and as part of a team
  • Confident personality with the ability to establish rapport with both internal and external stakeholders
  • Ability to adapt quickly in a technology led environment
  • Proficiency in MS Office

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

For 25 years we’ve made it a priority to help our employees achieve their best. We know our success is reflected in the success of the people that make CoStar an industry leader. We are constantly reinventing the way commercial real estate professionals access and use data and we want you to play a part in our continued innovation and growth.