OneStream

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Senior IT Specialist

at OneStream

Posted: 10/11/2019
Job Status: Full Time
Job Reference #: 1091581
Keywords: technical, system

Job Description

  • Atlanta, GA, USA
  • Full Time

Senior IT Specialist

Atlanta, Georgia - OneStream Software LLC 

Employment Type: Full-Time

Summary

The Senior IT Specialist role will focus on assisting internal employees with hardware and software needs. This position will primarily involve responding to employee support tickets, workstation setup/maintenance, and other tasks administered by our internal IT infrastructure team. This person is expected to work well in a small team and willing to share responsibilities with other team members as needed. They will interact with internal staff and managers to maintain our internal infrastructure.

Primary Duties and Responsibilities

Primary responsibilities:

  • Identifies hardware and software needed to satisfy user requirements.
  • Natural desire to be customer focused.
  • Assist in hardware and software setup for new-hires and existing employees (imaging laptops, configuration of desktop monitors/keyboards/etc.).
  • Loads appropriate software packages such as operating systems, networking components and office applications.
  • Provide telephone, in-person and remote online support to employees.
  • Upon ticket submission, provide updates, status and completion information to manager and/or users within ticketing system (ServiceNow).
  • Maintain server room performance through tasks such as power backups, performance testing, proper temperature and ventilation procedures, etc.
  • Properly update and maintain all existing and new processes and discoveries in knowledge base.
  • Administers e-mail and anti-virus systems.
  • Flexibility to address items outside normal business hours.
  • Assist internal IT team with other tasks as necessary.

 

Competencies

  • Office 365 experience.
  • Multimedia/AV experience.
  • AD account administration.
  • Basic TCP/IP network troubleshooting.
  • Windows 10.
  • Virtualization.
  • ServiceNow ITSM experience.

 

Desired Education and Experience

  • BS/BA in Computer Science, Engineering, or relevant field.
  • Any of the following certifications are a plus, but not required: Information Technology Infrastructure Library (ITIL) Foundation, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), CompTIA Security+, Cisco Certified Network Associate (CCNA).
  • 4+ years networking and infrastructure experience. Mid-level experience preferred.
  • Experience with the following technologies and tools:
    • Microsoft Windows 10, Windows Server, IIS, Microsoft SQL Server, Active Directory, Group Policy.
    • Vulnerability Scanning software (Qualys, Nexpose, Tenable, WebInspect, Acunetix, TrustWave).
    • Security software (Intrusion Prevention/Detection, Application Control, Anti-Virus).
    • Microsoft Azure or Amazon Web Services (AWS) preferred but not required.
  • Excellent written, verbal, and interpersonal skills.

Who We Are

OneStream Software is a privately held software company created by the same team that invented the leading financial solutions of the last decade. We provide a unified Corporate Performance Management (CPM) platform which enables the enterprise to simplify financial consolidation, reporting, budgeting, and forecasting for complex organizations. Our powerful extensibility enables the enterprise to deliver additional analytic solutions without adding any technical complexity. By delivering multiple solutions in one application, we offer increased capabilities for financial reporting and analysis while reducing the risk, complexity, and total cost of ownership for our customers. We are driven by our mission statement that every customer must be a reference and success.

We are equally fanatical about our OneStream family members (formally known as employees). We are a team in every sense of the word. Everyone here is approachable and excited to pitch in and help. We work hard and play hard. The right candidate is easy to get along with, always willing to lend a hand, excited about coming to work, and happy to contribute to the team.

Why Join The OneStream Team

  • Transparency around corporate structure, salary, and benefits.
  • Core value of customer success.
  • Variety of project work (not industry specific).
  • Strong culture and camaraderie.
  • Multiple training opportunities.

Benefits at OneStream Software

OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and, in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:

  • Excellent Medical Plan.
  • Dental & Vision Insurance.
  • Life Insurance.
  • Short & Long-Term Disability.
  • Vacation Time.
  • Paid Holidays.
  • Professional Development.
  • Retirement Plan.

OneStream Software is an Equal Opportunity Employer.