The General

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Initial Claims Handler II

at The General

Posted: 5/24/2019
Job Reference #: 4136
Categories: Insurance
Keywords: insurance, claims

Job Description

  • LocationUS-GA-Alpharetta
    Posted Date4 weeks ago(5/22/2019 5:54 PM)
    # Positions
  • Overview

    The General is seeking an Initial Claims Handler II to join our company.


    • Evaluate and investigate policy coverage, liability and damages in a timely manner following a set of general claim and statutory guidelines.
    • Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.
    • Establish initial reserves for all potential exposures and adjust as appropriate throughout the claim.
    • Investigate and evaluate claims using a lowest ultimate cost strategy.
    • Establish and maintain appropriate diary of open claims following company guidelines.
    • Conduct thorough investigations which can include obtaining necessary documents and forms from claimants and insureds; conduct recorded statements.
    • Ensure timely completion of appraisals and determine accident related damages.
    • Negotiate timely and appropriate settlements with claimants, insureds and attorneys; issue proper payments.
    • Open and process correspondence related to assigned claims.
    • Recognize recovery opportunities regarding subrogation and salvage.


    • High school diploma or equivalent is required.
    • Bachelor’s Degree in a business-related field or equivalent experience is preferred.
    • INS or other insurance related courses preferred.
    • Six months to one year of property claims handling experience.
    • Proficient PC and Windows skills.
    • Effective verbal and written communication, time management, negotiation, organization and investigative skills.
    • Customer service orientation.
    • The ability to perform basic math calculations (addition, subtraction, multiplication and division) as well as the calculation of averages and percentages.

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