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Retail Store Manager

at PetSmart

Posted: 5/23/2019
Job Reference #: 1213306457_60168217350
Keywords: operations

Job Description

Job Description

RETAIL STORE MANAGER

ABOUT OUR STORES:

PetSmart is a retailer unlike any other; we don’t just sell products, we provide solutions that foster happy and healthy homes for pets and pet parents. Our Store Managers lead the operations of our stores through that lens and are passionate about creating a unique, customer-focused environment.
As a Retail Store Manager with PetSmart, you’ll oversee all aspects of our retail store—from head to tail. From hiring & training knowledgeable associates to executing on strategic merchandising initiatives, you’ll set the standard of success within our stores. It’s no easy feat, but every day you come in to work you’ll take pride in knowing that you're making a real difference for your associates, our pet parents, and pets in our care.

ABOUT OUR TEAMS:

In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. You’ll lead an Assistant Manager, Service Managers and Department Managers to success in the following areas:

Customer Engagement:

With extensive knowledge of our products and a passion for animals, our Customer Engagement team ensure that our customers have the right solutions for their pet. In addition to supporting store initiatives, they also lead a team of Pet Care Associates to maintain a safe and clean environment for all pets in our care.

Merchandising & Inventory:

With a heavy emphasis on store presentation, our Merchandise and Inventory teams play an integral role in helping our pet parents find exactly what they need, right when they need it. This team leads the execution plan-o-grams, organize promotional and sale price changes, and oversee fulfillment of our In-Store Pick Up Orders.

Associate Leadership:

With an emphasis on training and development, our Associate Lead ensures that our teams have the education they need to advise pet parents, complete pet safety inspections and support the Store Manager on company initiatives.

Services

: There’s more to our stores than just the merchandise—it’s the services that we offer that are fast growing areas of our business. Although our

Grooming Salon

and our

Pets Hotel

do have their own leaders, it is in partnership with the Store Manager that they are successful business units.

Overall Retail Initiatives:

You and your teams will also drive sales and traffic targets, execute on strategic merchandising initiatives and set standards of success within our retail store.

ABOUT YOUR CAREER:

Just like we’re there for pets at every stage of their lives, we’ll be with you at every stage of your career, too. With PetSmart, you will have opportunities to:

Develop your leadership skills with on-going development

Tackle the challenge of a new store opening or turning around a struggling store
Transfer to any one of our 1600 stores nationwide
Grow to become a District Leader and then a Regional Director

THE WARM AND FUZZIES:

We’ve highlighted job responsibilities as best as we could above—but the best parts of working at PetSmart can’t be fully described in the job description.

It’s the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!

It’s the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!
It’s the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he’s taken!
It’s the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
It’s the celebration of Bella’s birthday, Gizmo’s graduation from puppy classes or Ace’s adoption.
It’s the little things we do that add up to really big things that pets need.
Working at PetSmart is not a job, it’s a community of those who work together for the love of pets.

Apply now to experience a career that loves you back.

We look forward to seeing your application to join our Store Management team!

Similar Job Titles – Store Manager, Store Leader, General Manager, Senior Team Leader, Retail Manager, Store Director, Key Holder, Executive Team Leader, district manager
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.
Applicants must be over the age of 18.
The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Requirements

SUMMARY

Responsible for overall leadership, coaching, and building an independent, committed, high performing team to achieve results and drive the company strategies. The Store Leader is accountable for:

Fostering a culture of CARE for Pet Parents and Associates

Pet Health
Customer Engagement
Driving key company sales strategies
Driving services: Salon, Pet Training, and Hotel (if applicable)
Ensuring Operational Excellence

PRINCIPLE ACCOUNTABILITIES

May include, but not limited to, the following:

Accountable for leading and holding team accountable for driving PetSmart’s mission, core values, vision and strategy every day.

Responsible for taking immediate action when a sick pet is found in the store (cost is not a consideration). Fosters an environment where pet health and care is first and foremost.
Responsible for utilizing current company strategies for associate hiring, on boarding, development, and performance management to create a best in-class workforce.
Responsible for achieving P&L expectations such as sales and expense targets.
Responsible for the development of management staff by coaching and weekly one on ones with direct reports. reports
Review weekly schedules and weekly payroll reports.
Ensures the safety/security of company assets, customers, pets, and associates through regular store walks, ensures monthly Shrink and Safety meetings are held, and training of store standards/compliance with company and government safety standards.
Foster relationships with our Services partners including, but not limited to, PetSmart Charities, Banfield, and external adoption partners.
Leads a culture of empowerment through utilizing code of ethics, policies, and standard operating procedures.
Fosters a culture of diversity and inclusion with associates creating an environment of engagement
Represents the company to outside organizations within the local community.

SUPERVISORY RESPONSIBILITIES

Typically supervises 6 managers and oversees up to 75 non-supervisory associates within the store.

Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance, rewarding and coaching associates; addressing complaints and resolving problems.

EDUCATION, EXPERIENCE, SUCCESS FACTORS

Position requires a Bachelor’s degree from four-year college or university, or a minimum of three years’ related management experience working in a retail or hospitality/restaurant industry, OR equivalent combination of education and experience