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FEDERAL WORK STUDY PROGRAM – Student Help Desk Technician

at State of Georgia

Posted: 10/10/2019
Job Status: Internship
Job Reference #: ADM08E2

Job Description

FEDERAL WORK STUDY PROGRAM – Student Help Desk Technician

This job is a Federal Work Study, non-benefited position in the Student Technology Services Division that reports to the Student Help Coordinator. Federal Work-Study (FWS) is a federally funded program by the Department of Education. This program provides part-time jobs for undergraduate students with significant financial need and is administered by the FWS Coordinator, and the Office of Financial Aid, in accordance with the law, federal regulations, and with instructions from the United States Department of Education.

Salary – The targeted hourly rate for this position is $8.00-$11.00 per hour.

Hours: Flexible, depending upon applicant's availability

Minimum Qualifications:
Some college preferred. Excellent PC troubleshooting, operating system, hardware (switches, routers, cables), cd/dvd burning, and communication skills required. Ability to be flexible in working conditions, schedule, and be able to lift 40 to 50 lbs. Open to training and skills development. We also require the following skills: ability to multitask, stay on top of deadlines, fast learner, training skills, reporting/documenting capabilities, and excellent people skills.

Preferred Qualifications:
Experience or certification in A , Net , Security , Blackboard, Microsoft Office, Banner Web, Microsoft Office 365, Microsoft Active Directory and any other computer certifications is a plus. Preference will be given to applicants who are current students at Gwinnett Technical College in the Computer Science Division.

Job Description Summary:
Under general supervision, assists students with their computers as well as logging to the at Gwinnett Technical College.
Job Responsibilities & Performance Standards:

1.Provides oral and written reports as required.
2.Performs basic administrative/clerical tasks to support the daily operation of the Student Help Desk Hub.
3.Carefully listens to student(s) and offers encouragement and support.
Troubleshooting various technology issues
4.Time management and organization
5.Experience using computers in a networked environment
6.A relatively medium level of skill and experience using Microsoft Windows and Microsoft Office products including Word, PowerPoint and Excel and Microsoft Office 365
7.Familiarity with Internet Explorer, Chrome, and Firefox web browsers, including how to clear caches, turn off/on popup blockers and making general settings changes
8.Knowledge of commonly used computer terminology
9.Knowledge of Windows 7,Windows 10 and Mac Operating Systems
10.Ability to patiently understand and diagnose computer and software related problems and suggest solutions
11.Good customer service skills is imperative and being able to simplify and communicate technical information to the user when diagnosing and troubleshooting.
12.Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior.
13.Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.
14.Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events.
15.Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.
16.Accepts direction and feedback from supervisor and follows through appropriately.
17.Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately.

The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, spouse of military member or citizenship status (except in those special circumstances permitted or mandated by law). This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Innovation and Opportunity Act (WIOA) Title I financed programs, educational programs and activities, including admissions, scholarships and loans , student life, and athletics. It also encompasses the recruitment and employment of personnel and contracting for goods and services.

The Technical College System and Technical Colleges shall promote the realization of equal opportunity through a positive continuing program of specific practices designed to ensure the full realization of equal opportunity. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Lisa Richardson, Title IX and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100, Room 323B, Lawrenceville, GA 30043, 678-226-6691


?? High school diploma or GED?? Financial need and PELL eligible?? Be enrolled as a student at the location seeking employment?? Satisfactory academic progress for Federal Student Aid programs