YMCA of Metro Atlanta

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Membership Associate

at YMCA of Metro Atlanta

Posted: 5/22/2019
Job Status: Full Time
Job Reference #: R0003112
Categories: Retail
Keywords:

Job Description

The YMCA of Metro Atlanta serves more than 300,000 individuals with 23 full facilities and ten additional camping and childcare locations. The Y provides financial assistance to support more than 25,000 youth, teens and families. The Y offers programs that serve kids, adults and families at all stages of life. As the largest provider of early learning and after-school programs in Georgia, the Y is closing the achievement gap for Atlanta youth. During the teen years, the Y focuses on leadership development to prepare teens to connect to and serve their communities. A leader in healthy living, the Y offers youth sports and wellness programs designed to help kids and adults live healthier and be more active. A strong community can only be achieved when we invest in our kids, our health and our neighbors. We believe that to bring about meaningful change in individuals and communities, we must be focused and accountable. At the Y, we measure the success of our cause by how well we engage communities in our three areas of focus:
  • YOUTH DEVELOPMENT - Nurturing the potential of every child and teen.
  • HEALTHY LIVING - Improving the nation's health and well-being.
  • SOCIAL RESPONSIBILITY - Giving back and providing support to our neighbors.

The Robert D Fowler Family YMCA is a full service facility providing health and wellness, aquatics, youth sports, child care and after school enrichment services in the immediate area.  The Fowler Y strives to target the well-being of youth, teens, families and older adults through first-class services.  Programs and activities place an emphasis on long-term physical, social and emotional health and wellness.  In keeping with the Y’s core commitment to social responsibility the Fowler Y delivers many programming opportunities geared toward helping those in financial, social or physical need. 

Minimum Requirements

  • High school diploma or GED is required.
  • Must obtain any other certifications required for the position.
  • A working knowledge of computers: MS Word, MS Excel, data base management.
  • Exemplify YMCA ideals, leadership qualities.
  • Excellent interpersonal, written and verbal communication skills.
  • Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills.
  • Strong customer service skills and personal commitment to service and hospitality.
  • Must be at least 18 years of age
  • Pass a criminal background and drug screening check
  • Pass a Motor Vehicles Record and have own transportation
  • CPR within 30 days of employment and maintain throughout employment

Responsibilities:

  • Carry out daily program tasks related directly to the position's scope and responsibility.
  • Stay updated on current issues regarding all branch programs.
  • Maintain branch and association certifications in CPR/AED, First Aid, Bloodborne Pathogens, and any other required certifications and/or training required by the Metro Atlanta YMCA.
  • Assist as needed in all aspects of the YMCA and its community.
  • Responsible for maintaining and reporting incident/accident paperwork.
  • Other duties as assigned.

Critical competencies based on needs specific to role:

Take steps to build committed and connected relationships with members.

Maintain privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information or personal situations.

Assist in annual branch Why It Matters campaign.  Achieve individual and team goals as related to the campaign.

Attend all staff meetings and/or trainings as required.

Promotes and sells Y memberships and programs.

Update and maintain the member onboarding spreadsheet

Support the front desk/membership team

EFFECT ON END RESULT:

This position has a primary impact on the overall effectiveness of the Membership Department and the success of services to the community. The effectiveness of this position is primarily measured by the stated satisfaction of members, ensuring a safe, clean, controlled and fun environment in accordance with the Metro Atlanta YMCA Philosophy.

Ergonomics:  Sitting, bending, stooping, standing, 15% repetitive keyboard work, seeing, verbal communications, lift up to 25 pounds

Under the direction of the Senior Membership/ Marketing Director, the Membership Associate will be primarily responsible for promoting membership retention and acquisition while providing first rate customer service. The Membership Associate will also assist with facility based promotion of programs and services and will help members see the value in sharing their Y experience, involvement and vision with others in their community. The Membership Associate will be instrumental in helping the Metro Atlanta Y’s become the leader in providing health benefits to both youth and adults by engaging them in physical activity.

It's fun to work in an organization where people truly BELIEVE in what they are

doing!

We're committed to bringing passion and people together to champion

communities where everyone belongs.

Location:

Robert D. Fowler Family YMCA

About Us


Reflecting its Judeo-Christian heritage, the YMCA of Metro Atlanta is an association of volunteers, members and staff, open to and serving all, with programs and services which build spirit, mind, and body. Financial assistance is available based on need. The YMCA actively seeks to identify and involve those in need.

We believe that to bring about meaningful change in individuals and communities, we must be focused and accountable. At the Y, we measure the success of our cause by how well we engage communities in our three areas of focus.

YOUTH DEVELOPMENT
Nurturing the potential of every child and teen.

HEALTHY LIVING
Improving the nation's health and well-being.

SOCIAL RESPONSIBILITY
Giving back and providing support to our neighbors. 



Posted 30+ Days Ago

Full time

R0003112