YMCA of Metro Atlanta

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Teen Member Engagement Staff - Northeast Cobb YMCA

at YMCA of Metro Atlanta

Posted: 10/8/2019
Job Status: Part Time
Job Reference #: R0002228
Categories: Summer Jobs
Keywords:

Job Description

The YMCA of Metro Atlanta serves more than 300,000 individuals with 23 full facilities and ten additional camping and childcare locations. The Y provides financial assistance to support more than 25,000 youth, teens and families. The Y offers programs that serve kids, adults and families at all stages of life. As the largest provider of early learning and after-school programs in Georgia, the Y is closing the achievement gap for Atlanta youth. During the teen years, the Y focuses on leadership development to prepare teens to connect to and serve their communities. A leader in healthy living, the Y offers youth sports and wellness programs designed to help kids and adults live healthier and be more active. A strong community can only be achieved when we invest in our kids, our health and our neighbors. We believe that to bring about meaningful change in individuals and communities, we must be focused and accountable. At the Y, we measure the success of our cause by how well we engage communities in our three areas of focus:
  • YOUTH DEVELOPMENT - Nurturing the potential of every child and teen.
  • HEALTHY LIVING - Improving the nation's health and well-being.
  • SOCIAL RESPONSIBILITY - Giving back and providing support to our neighbors.

Minimum Requirements

  • High School degree and equivalent work experience related to customer service.
  • A working knowledge of computers: MS Word, MS Excel, data base management.
  • Exemplify YMCA ideals, leadership qualities.
  • Excellent interpersonal, written and verbal communication skills.
  • Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills.
  • Strong customer service skills and personal commitment to service and hospitality.
  • Ability to work with kids ages 13-18
  • Must be at least 18 years of age
  • Pass a criminal background and drug screening check
  • Pass a Motor Vehicles Record and have own transportation
  • CPR within 30 days of employment and maintain throughout employment

Responsibilities:

  • Carry out daily program tasks related directly to the position's scope and responsibility.
  • Effectively build relationships with members and guests
  • Create a welcoming environment for members and guests.
  • Connect members to programs happening at the YMCA
  • Build relationships with teen members.
  • Stay updated on current issues regarding all programs.
  • Promote, monitor, evaluate and ensure that all programs run smoothly with a high level of service to participants.
  • Maintain branch and association certifications in CPR, and any other required certifications and/or training required by the Metro Atlanta YMCA.
  • Assist as needed in all aspects of the YMCA and its community.
  • Responsible for maintaining and reporting incident/accident paperwork.
  • Other duties as assigned.

Critical competencies based on needs specific to role:

Under the direction of the Teen and Camp Director, the Teen Member Engagement Associate will be mainly building relationships with teen members, and working to identify how we can get more teens involved at the Y. The person will deliver excellent service to all members, guests, and program participants. As well as respond to member and guest needs, promote memberships and programs, and maintain cleanliness and organization of the assigned area. This person has a high level of energy and possesses a dynamic and engaging personality.

EFFECT ON END RESULT:

This position has a primary impact on the overall effectiveness of the Northeast YMCA Teen engagement and the success of services to this community. The effectiveness of this position is primarily measured by the stated satisfaction of members and ensuring a safe, clean, controlled and fun environment in accordance with the Metro Atlanta YMCA Philosophy as well as the growth in teen memberships.

Ergonomics :  Sitting, bending, stooping, standing, 15% repetitive keyboard work, seeing, verbal communications, lift up to 25 pounds.

Under the direction of the Senior Membership Director, the Associate - Member Engagement will be primarily responsible for supporting the branch membership program(s) and for the successful engagement of members, specifically teens. Also, this position will play a key role in delivering customer service to members. The Northeast YMCA is a full-service facility providing health and wellness, aquatics, youth sports, child care in the Marietta area.
The Northeast Y strives to target the well-being of youth, teens, families and older adults through first-class services. Programs and activities place an emphasis on long-term physical, social and emotional health and wellness. Most importantly, in keeping with the YMCA’s core commitment to social responsibility, each year the Northeast Y delivers dozens of programming opportunities geared toward helping those in financial, social or physical need.

It's fun to work in an organization where people truly BELIEVE in what they are

doing!

We're committed to bringing passion and people together to champion

communities where everyone belongs.

Location:

Northeast Cobb YMCA

About Us


Reflecting its Judeo-Christian heritage, the YMCA of Metro Atlanta is an association of volunteers, members and staff, open to and serving all, with programs and services which build spirit, mind, and body. Financial assistance is available based on need. The YMCA actively seeks to identify and involve those in need.

We believe that to bring about meaningful change in individuals and communities, we must be focused and accountable. At the Y, we measure the success of our cause by how well we engage communities in our three areas of focus.

YOUTH DEVELOPMENT
Nurturing the potential of every child and teen.

HEALTHY LIVING
Improving the nation's health and well-being.

SOCIAL RESPONSIBILITY
Giving back and providing support to our neighbors. 



Posted 30+ Days Ago

Part time

R0002228